FAQ

A. At this time, we ship only within the United States, including Hawaii and Alaska, and U.S. territories, including Guam and Puerto Rico.
A. Yes, we are pleased to offer USPS Priority Mail to APO/FPO addresses. Unfortunately, two-day expedited shipping to these addresses is not available at this time.
A. No, currently we do not ship to P.O. boxes. *After any discounts have been applied and excluding taxes. Please note that some addresses may not be eligible for expedited shipping. (Maybe you should move?) Please allow up to two business days for order processing in addition to the two-day shipping time.
A. Once an order has shipped, you will receive an email with tracking information. If you have not received a shipping confirmation email within a few days of placing your order, please check your spam folder. If your package is missing, please have a look around your property to see if it was tucked away out of sight. Fedex.com provides proof of delivery. You can track your package on their website to see a photo of where your package was left. If the package is not found, notify us within three days of the scanned delivery date at [email protected]. We will start a trace with FedEx and take the required follow-up steps. This process takes approximately 2-3 business days.
A. If your package or product was damaged during transit, save the box and merchandise and notify us immediately at [email protected]. Please do not discard the product or the packaging as these materials may be required your claim to be processed.
A. Please email details and pictures to [email protected]. Please do not discard your item. We may ask that you return it for quality assurance. If you did not purchase your product from la-flawless.com, please contact your retailer for assistance.
A. Yes! We include at least one full size free sample with every order over 200 dollars unless you opt not to receive them. We only ship samples with a purchase. Due to the limited nature of free samples, we are unable to reship them if they arrive damaged or are missing. ***Any order over 200 dollars, you can ask for a full size sample of your choice. Please email us [email protected] with your order number so that we can ship your gift along with your purchase.
A. We currently accept Visa, Mastercard, Discover, American Express, Afterpay, Visa and American Express–branded prepaid gift cards. If using a prepaid gift card, please ensure there are sufficient funds before attempting to place an order. At this time, we do not accept multiple forms of payment on a single order.
A. Unfortunately, we are unable to modify your order after it has been placed. If you need to cancel an existing order, please contact [email protected] as soon as possible for assistance.
A. Please log in to your La Flawless account to view your order history. If you do not have one, feel free to create one.
A. Click on the “Log In” link in the upper right-hand corner of any page and then select “Create an account” to create an account. You can also create an account during your initial checkout.
A. y creating an account on la-flawless.com, you will be able to keep a record of all your purchases, billing, and order tracking information. You can also store multiple shipping addresses to expedite the checkout process. If you choose to receive emails (which we highly suggest!), you will also be the first to know about new products, promotions, and all things LA FLAWLESS!
A. All LA FLAWLESS products have a shelf life of three years (one year after opening). All skincare products have a PAO, or period-after-opening, date that is printed on the packaging. This information is a guideline to get the most out of your products and use them at their peak efficacy.
A. All of our products are recyclable
A. No, we do not test our products on animals.
A. While La Flawless aims for its products to be as natural as possible, it is far more important that the ingredients in them be effective and safe for your body and skin. We consistently formulate our products with soothing, low-hazard ingredients—regardless of their natural or synthetic status.
A. No. We strive to be as safe as possible while providing the most efficacious skincare available.
A. No. We do not use parabens.
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